Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention and the American Academy of Pediatrics.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics and don’t automatically treat ear pain or a green snotty nose with antibiotics. We do not routinely prescribe antibiotics over the phone.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we want you to contact our office FIRST before seeking specialty care or going to urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family. Extended hours may be available during cold and influenza season.

After hours messaging is available through the website if there is a matter than cannot wait until the office opens in the morning. You may also wish to check the "Is Your Child Sick?" section of our website for helpful information. 

Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays are expected to be paid at the time of service.

For acute care, call the office to speak with staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the provider and call you back.

Our practice makes every effort to run on time with appointments. We believe everyone’s time is equally valuable, but there are times when a particular patient may take longer than anticipated. We would have the same courtesy for you, if you would need extra time--we would give it to you too. Please be mindful when we are running behind it is often because someone needed a few extra minutes. 

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment. 

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

For new patients, a fee may be charged if the FIRST appointment is missed.